TOURS AND RATES

OUR PRICES INCLUDE

Tripadvisor and all services specifically described in each itinerary. Prices are shown in US$ (US Dollars) and are subject to change without notice before full payment of services purchased.

OUR PRICES DO NOT INCLUDE:

DEPOSITS AND FINAL PAYMENT

A deposit shall be paid to confirm a booking made 60 days prior to the departure date or earlier.

The balance shall be paid no later than 45 days before the departure date.
If a reservation is made less than 45 days prior to the departure date, the total cost of the tour is due at once.

REFUNDS AND CANCELLATION FEES

Unless otherwise stated, the following cancellation policy applies to all the programs and products:
Cancellations must be received by e-mail this being the only valid cancellation document.

PatagoniaShorex will allow fully refundable cancellations, by the traveler or the agency, prior to 45 days from the day of the trip. 44 to 30 days outbound, PatagoniaShorex will refund 50% of payments, within 29 days no refund will be allow. If your flight is delayed or canceled or you lost your original flight, PatagoniaShorex will not allow any refund. For non-groups bookings full refund will be made in case the ship don’t dock.

We will not pay for any loss caused by or incurred resulting from failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements;

No refunds will be made to any customer who fails to show up for a tour departure at the designated time and place, or who leaves, or otherwise does not use all of the services scheduled to be provided by an excursion. Most tours will operate in a variety of weather conditions, and no refunds will be made to any customer who chooses not to participate in a departing tour due to weather conditions. Members of any excursion who elect to leave the designated tour transportation must provide their own transportation at their own expense back to the landing place of the vessel.

Group bookings may be non-refundable if the trip price is based on a specific number of participants.

Custom designed bookings will always have a $25 per person non-refundable penalty for cancellations made at any time after the booking has been confirmed and the credit card charged.

Customers who dispute a PatagoniaShorex credit card charge by filing chargeback notice with their credit card companies will be charged a $25 administrative fee (per chargeback notice) by PatagoniaShorex if the chargeback is ruled in the favor of PatagoniaShorex by the financial institution.

We strongly recommend to supply yourself with an insurance at the time of booking, to cover eventual cancellation fees, lost of luggage, medical expenses and others.

DEPOSIT AND RESERVATION

In order to confirm the reservation, we must have received your payment for the services or the deposit of guarantee.
A 25% down payment at the time of booking is required. The balance is due 45 days before commencement of the tour.
Full payment in advance is required to hold reservations made within 45 days from commencement of the tour.
If any balance is not fully paid by the date specified, the company may cancel the tour without any refund whatsoever.
Prices shall be final and subject to no change once payment in full has been made.
If price increases or exchange rate fluctuations force a substantial and justified increase of the agreed-upon price, and the traveler is not willing to pay such an increase, all payments made will be refunded in full, less any applicable banking charge.
The company reserves the right to change hotel bookings should there be no accommodation available. In such a case, an alternative similar hotel will be provided. Should there not be similar hotels available, accommodation at higher or lower category hotels shall be provided. Should there be any cost difference; the price shall be adjusted accordingly.
In the event the tour is shortened or extended due to force majeure or unforeseeable circumstances beyond the company’s control, any related expenses shall be the exclusive responsibility of travelers.

CONFIRMATIONS

We will do our utmost to reply your inquiry within 24 hours (48 hours during weekend). If you haven’t heard from us within this time, we kindly ask you to contact us again. There could be a communication failure.

WEB SITE ACCURACY

The tour’s descriptions in the website have been compiled based on the information available at the time of editing it. Changes may occur afterwards beyond our control. We will make every effort to keep the web site as updated as possible.

LIABILITIES

The Company hereby expressly represents that is acting as an intermediary between travelers and entities or persons providing the services described in the itineraries. Consequently, the Company shall not be liable for any deficiency, nor for any accident, damage, injury, delay or irregularity in the services provided.
The Company makes every effort to keep all information posted on the website PatagoniaShorex.com updated; provided however, neither the Company nor PatagoniaShorex.com shall be liable for damages resulting from any errors and omissions in the information provided on the website.
The Company hereby disclaims any liability resulting from any delay, advanced departure or cancellation established by airlines or other carriers, and any and all costs arising therefrom shall be borne by travelers.
The Company assumes no liability for hotel grading criteria or hotel compliance monitoring. Tour packages and itineraries sent to travelers show hotel grades as officially assigned by local tourism authorities.
The Company does not guarantee the handling of baggage and personal items, and travelers assume complete and full responsibility therefor. Travelers are therefore advised to obtain appropriate travel insurance coverage against this risk.
The Company assumes no responsibility by reason of bad weather conditions, demonstrations, riots, war or war rumors, or any Act of God or force majeure events outside the control of either party that may adversely affect the tour.
The use of air or land transportation by travelers implies a direct relationship between carrier/s and travelers. Travelers are advised to obtain flight cancellation insurance, although the Company does not offer this type of insurance.

MAJOR FORCE

The organizers may decide to cancel or shorten the duration of any tour in the event of hostilities, natural disasters, accidents or any other circumstances beyond the organizer’s control. PatagoniaShorex shall be relieved from all liabilities and obligations resulting there from, upon notice to the tour participants and full refund of any amount paid for the tour or unused portion of the tour, as appropriate.

CLAIMS

Claims must be made in writing within 30 days after tour completion or after the event that provoked the claim, and sent to the following e-mail address: [email protected]
No claims shall be accepted after such 30-day period.
In the case of claims resulting from any reason whatsoever, both the traveler and the Company expressly submit themselves to the jurisdiction of the Ordinary Courts of the City of Puerto Montt, (Tribunales Ordinarios de la Ciudad de Puerto Montt), Chile, waiving any other jurisdiction or venue to which they may be entitled.

IMPORTANT CONSIDERATIONS

We want you to have a great time, but we also want you to be safe. Here at PatagoniaShorex, we only use insured and fully licensed tour operators ( guides and drivers) for our Shore Excursion program and we can guaranty you will be back completely on time to your ship.

CUSTOMER'S ACCEPTANCE: