OUR PRICES INCLUDE

Tripadvisor and all services specifically described in each itinerary. Prices are shown in US$ (US Dollars) and are subject to change without notice before full payment of services purchased.

OUR PRICES DO NOT INCLUDE:

DEPOSITS AND FINAL PAYMENT

PatagoniaShorex does require at less 25% deposit of the total amount due as confirmation of your reservation or the total payment. The rest should be paid cash before the tour departure only for Chile Ports.

REFUNDS AND CANCELLATION FEES

Unless otherwise stated, the following cancellation policy applies to all the programs and products:
Cancellations must be received by e-mail this being the only valid cancellation document.

PatagoniaShorex will allow fully refundable cancellations, by the traveler or the agency, prior to 45 days from the day of the trip. At 44 days outbound, PatagoniaShorex will not allow any refund of payments . If your flight is delayed or canceled or your lost your original flight , PatagoniaShorex will not allow any refund.
We will not pay for any loss caused by or incurred resulting from failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements;
Group bookings may be non-refundable if the trip price is based on a specific number of participants.
Custom designed bookings will always have a $25 per person non-refundable penalty for cancellations made at any time after the booking has been confirmed and the credit card charged.

Customers who dispute a PatagoniaShorex credit card charge by filing chargeback notice with their credit card companies will be charged a $25 administrative fee (per chargeback notice) by PatagoniaShorex if the chargeback is ruled in the favor of PatagoniaShorex by the financial institution.

We strongly recommend to supply yourself with an insurance at the time of booking, to cover eventual cancellation fees, lost of luggage, medical expenses and others.

DEPOSIT AND RESERVATION

CONFIRMATIONS

We will do our utmost to reply your inquiry within 24 hours (48 hours during weekend). If you haven’t heard from us within this time, we kindly ask you to contact us again. There could be a communication failure.

WEB SITE ACCURACY

The tour’s descriptions in the website have been compiled based on the information available at the time of editing it. Changes may occur afterwards beyond our control. We will make every effort to keep the web site as updated as possible.

LIABILITIES

MAJOR FORCE

The organizers may decide to cancel or shorten the duration of any tour in the event of hostilities, natural disasters, accidents or any other circumstances beyond the organizer’s control. PatagoniaShorex shall be relieved from all liabilities and obligations resulting there from, upon notice to the tour participants and full refund of any amount paid for the tour or unused portion of the tour, as appropriate.

CLAIMS

IMPORTANT CONSIDERATIONS

We want you to have a great time, but we also want you to be safe. Here at PatagoniaShorex, we only use insured and fully licensed tour operators ( guides and drivers) for our Shore Excursion program and we can guaranty you will be back completely on time to your ship.

CUSTOMER'S ACCEPTANCE:

Unless otherwise stated, the following cancellation policy applies to all the programs and products:
Cancellations must be received by e-mail this being the only valid cancellation document.

Terms and conditions may vary at any time without prior notice, please check this page for updates, changes or additions. Last Updated: March 2016.

METHODS OF PAYMENT

For more detailed information, please contact us.

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